Privacy & Cookie Policy

1. Introduction

Seven Star Leisure Yachts & Boat Rental L.L.C., trading as Seven Yachts, respects your privacy and is committed to handling personal information responsibly and in accordance with applicable law.

This Privacy and Cookie Policy explains how Seven Yachts collects, uses, stores and protects personal information when you:

• visit sevenyachts.com;
• submit an enquiry;
• save items to favourites;
• contact us by email, telephone, WhatsApp or another communication channel;
• request information about yachts, aircraft, destinations or services;
• engage with us as a prospective or existing client; or
• submit a job application.

Seven Star Leisure Yachts & Boat Rental L.L.C. is registered in Dubai, United Arab Emirates, under Trade Licence number 790906 and Tax Registration Number 100239874900003.

Its registered office is at Loft Offices 217, Dubai Media City, Dubai, United Arab Emirates.

In this Policy, "Seven Yachts", "we", "us" and "our" refer to Seven Star Leisure Yachts & Boat Rental L.L.C.

2. Scope

This Policy applies to personal information collected through the Seven Yachts website and through communications arising from a website enquiry.

It does not govern personal information processed independently by yacht owners, aircraft operators, payment providers, banks, social media platforms or other third parties under their own privacy policies.

Additional privacy terms may apply in connection with a particular yacht charter, aircraft charter, sale, purchase, management appointment or other transaction.

3. Personal Information We Collect

Depending on how you interact with Seven Yachts, we may collect the following categories of personal information.

3.1 Contact information

This may include:

• your name;
• email address;
• telephone number;
• preferred communication channel; and
• company or professional details where relevant.

3.2 Enquiry and travel information

This may include:

• preferred travel dates;
• preferred destinations;
• yacht or aircraft preferences;
• departure and arrival locations;
• approximate guest numbers;
• budget information;
• charter, purchase, sale or management requirements;
• travel and lifestyle preferences; and
• information contained in messages sent to Seven Yachts.

We request that you do not submit passport information, identification documents, medical information, health information or other sensitive information through the general website enquiry forms.

Where such information is required later for a confirmed transaction, it will be requested through an appropriate process and may be governed by additional contractual or privacy terms.

3.3 Communications

We may retain communications with you, including:

• emails;
• enquiry forms;
• telephone notes;
• WhatsApp messages;
• requests, feedback and instructions; and
• records of quotations or proposals.

WhatsApp and other business communications may form part of Seven Yachts' business records.

3.4 Job application information

Where you apply for a position with Seven Yachts, we may collect:

• your name;
• contact information;
• curriculum vitae;
• employment history;
• education and qualifications;
• professional experience; and
• other information that you voluntarily include in your application.

Please do not include unnecessary sensitive personal information in a job application.

3.5 Technical and usage information

When you access the website, certain information may be collected automatically.

This may include:

• internet protocol address;
• browser type;
• device type;
• operating system;
• language settings;
• referring website;
• pages viewed;
• links selected;
• dates and times of access;
• approximate location derived from an internet protocol address;
• cookie identifiers; and
• diagnostic, security and performance information.

3.6 Saved favourites

Where you save yachts, aircraft, destinations, experiences or other items to favourites, information about those selections may be stored through cookies, browser storage, device identifiers or similar technologies.

Saved favourites may be linked to a browser or device rather than a registered account.

3.7 Marketing information

We may collect information concerning:

• whether you wish to receive marketing;
• the type of services in which you have expressed interest;
• previous interactions with Seven Yachts;
• marketing messages sent to you;
• whether messages were opened or selected, where permitted; and
• unsubscribe or communication preference requests.

4. How We Collect Personal Information

We may collect personal information:

• directly from you through website forms;
• when you contact us by email, telephone or WhatsApp;
• when you save favourites or interact with website functionality;
• when you apply for a job;
• automatically through cookies and similar technologies;
• through business correspondence arising from your enquiry; and
• from publicly available or lawful business sources where reasonably necessary.

Where another person submits an enquiry on your behalf, we may receive your information from that person.

The person providing information about another individual is responsible for ensuring that they are authorised to provide it.

5. How We Use Personal Information

Seven Yachts may use personal information to:

• receive, assess and respond to enquiries;
• communicate with prospective and existing clients;
• understand yacht, aircraft, destination and service preferences;
• identify potentially suitable options;
• prepare proposals, quotations and recommendations;
• arrange calls, meetings and follow-up communications;
• support charter, sale, purchase or management discussions;
• administer client relationships;
• maintain business and communication records;
• process and assess job applications;
• operate, secure, maintain and improve the website;
• remember saved favourites and website preferences;
• understand website use and performance;
• detect and prevent fraud, misuse, cyber threats and unauthorised activity;
• comply with legal, regulatory, accounting and compliance obligations;
• establish, exercise or defend legal rights;
• handle complaints and disputes;
• send relevant marketing communications;
• measure the effectiveness of communications and website content; and
• protect Seven Yachts, its clients and third parties.

Seven Yachts does not use website enquiry information to make solely automated decisions that produce legal or similarly significant effects.

6. Grounds for Processing

Seven Yachts processes personal information where one or more of the following applies:

• you have consented to the processing;
• processing is necessary to respond to your request or take steps at your request;
• processing is necessary for the performance or preparation of a contract;
• processing is necessary to comply with a legal or regulatory obligation;
• processing is necessary to protect the rights and interests of Seven Yachts or another person;
• processing is necessary to establish, exercise or defend legal claims;
• processing is necessary for fraud prevention, security or compliance purposes;
• processing is reasonably necessary to manage a legitimate business relationship; or
• another lawful ground applies under UAE law.

Where processing relies on consent, you may withdraw that consent, subject to applicable law and any processing already lawfully completed.

7. Marketing Communications

Seven Yachts may send marketing communications concerning yachts, aircraft, destinations, experiences, company developments, events and related services where:

• you have requested such information;
• you have expressed an interest in Seven Yachts' services;
• you are an existing or previous client or business contact;
• the communication is reasonably relevant to the existing relationship; or
• marketing is otherwise permitted by law.

Seven Yachts does not intend to send indiscriminate marketing to persons who have no relevant relationship or interaction with the company.

Marketing communications may be sent by email, telephone, WhatsApp or another appropriate channel.

You may opt out at any time by:

• selecting an unsubscribe option where available;
• replying to the communication;
• requesting removal through WhatsApp; or
• emailing info@sevenyachts.com.

Opting out of marketing will not prevent Seven Yachts from sending necessary service, transaction, administrative, legal or security communications.

Seven Yachts may retain a limited suppression record to ensure that an opt-out request continues to be respected.

8. Disclosure of Personal Information

Seven Yachts does not sell personal information.

Personal information may be disclosed only where reasonably necessary and permitted by law.

Recipients may include:

• website hosting, software and technology service providers;
• Base44 and related technical service providers;
• cloud storage and communications providers;
• professional advisers, including legal, accounting and insurance advisers;
• banks, payment processors and compliance providers;
• government, regulatory, judicial, law enforcement or tax authorities;
• persons involved in a corporate restructuring, acquisition, merger or transfer of the Seven Yachts business; and
• other parties where you have requested or authorised the disclosure.

Service providers are expected to process information only for the relevant purpose and to apply appropriate confidentiality and security measures.

Information relating to a specific proposed or confirmed transaction may be disclosed separately where necessary to progress that transaction. Where this occurs, the disclosure may also be governed by the relevant contractual documentation and the privacy practices of the receiving party.

9. Payment Information

The Seven Yachts website does not store complete payment card information.

Payments may be processed separately by banks, payment gateways, card processors, cryptocurrency providers or other payment service providers.

Those providers may collect and process payment, identity, device, compliance and transaction information under their own terms and privacy policies.

Seven Yachts may receive limited information confirming the status, value, date or reference of a payment.

10. International Processing

Seven Yachts is established in the United Arab Emirates and intends to manage website enquiry information through its UAE operations.

Some technology, communications, cloud, payment or software providers may operate technical infrastructure in more than one country.

Where personal information is processed or accessed outside the United Arab Emirates, Seven Yachts will take reasonable steps to ensure that the processing is lawful and subject to appropriate contractual, organisational or technical safeguards where required.

By communicating through international services such as email, WhatsApp, cloud systems or payment networks, information may pass through infrastructure located in other jurisdictions.

11. Data Security

Seven Yachts applies reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;
• unlawful use;
• accidental loss;
• alteration;
• disclosure;
• destruction; and
• cyber threats.

These measures may include access restrictions, authentication controls, secure service providers, staff confidentiality requirements, backups, system monitoring and internal procedures.

No internet-based system can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through ordinary website enquiry forms, email or WhatsApp unless specifically requested and an appropriate method has been agreed.

12. Data Retention

Seven Yachts retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, regulatory and business requirements.

The applicable retention period may depend on:

• the nature of the enquiry;
• whether a business relationship or transaction proceeds;
• the duration of a client relationship;
• legal and regulatory requirements;
• tax, accounting and audit obligations;
• contractual limitation periods;
• dispute or complaint requirements;
• fraud prevention and compliance needs;
• recruitment requirements; and
• whether continued contact remains appropriate.

Information relating to completed transactions may be retained for the period required by applicable accounting, tax, regulatory and legal obligations.

Information relating to enquiries that do not proceed may be retained for a reasonable period to manage follow-up communications, maintain business records, prevent fraud and understand prior interactions.

Marketing information may be retained while there is a relevant business relationship or until you opt out, subject to the retention of a limited suppression record.

Job application information may be retained for a reasonable recruitment and record-keeping period, unless a longer period is required or agreed.

When information is no longer required, it may be securely deleted, anonymised or archived with restricted access.

13. Your Rights

Subject to UAE law and any applicable exceptions, you may have the right to request:

• information about the processing of your personal information;
• access to personal information held about you;
• correction of inaccurate or incomplete information;
• deletion of information in appropriate circumstances;
• restriction or suspension of certain processing;
• withdrawal of consent where processing relies on consent;
• objection to or cessation of direct marketing;
• transfer of personal information where applicable and technically feasible; and
• review of certain automated processing where applicable.

These rights are not absolute.

Seven Yachts may retain or continue processing information where permitted or required for legal obligations, contractual administration, compliance, security, fraud prevention, legal claims or the protection of another person's rights.

Seven Yachts may request information needed to verify your identity before responding to a privacy request.

Requests may be sent to info@sevenyachts.com.

14. Accuracy of Information

You should ensure that the personal information you provide is accurate, complete and current.

Please inform Seven Yachts where your contact details, preferences or other relevant information change.

Seven Yachts may ask you to verify or update information before progressing an enquiry or transaction.

15. Information About Other Persons

Where you provide information about another person, you confirm that:

• you are authorised to provide it;
• the information is accurate to the best of your knowledge;
• the person has been informed of the disclosure where appropriate; and
• the disclosure complies with applicable law.

You should not provide sensitive information about another person through a general website enquiry.

16. Children

The website is not specifically directed at children, and Seven Yachts does not knowingly seek to collect personal information from children through general website forms.

A parent, guardian or authorised adult should manage enquiries involving minors.

Information about children required for a confirmed charter, flight or other service should be provided only when requested through the appropriate transaction process.

Where Seven Yachts becomes aware that information has been submitted by a child without proper authority, it may delete or restrict that information.

17. Recruitment Information

Information submitted as part of a job application will be used to:

• assess suitability for a role;
• communicate with the applicant;
• arrange interviews;
• verify information where appropriate;
• maintain recruitment records; and
• comply with legal obligations.

Submitting an application does not guarantee an interview, offer or employment.

Seven Yachts may retain applicant information for a reasonable period in case another suitable opportunity arises, subject to applicable law.

18. Cookies

Cookies are small files or identifiers stored on or accessed through a browser or device.

Seven Yachts may use cookies and similar technologies to:

• operate the website;
• provide essential functionality;
• remember preferences and favourites;
• maintain security;
• understand website use;
• diagnose errors;
• measure performance;
• improve content and navigation; and
• support analytics or marketing where permitted.

Cookies may be set by Seven Yachts or by third-party technology providers.

19. Types of Cookies

19.1 Strictly necessary cookies

These cookies are required for the website to operate securely and correctly.

They may be used for:

• security;
• network management;
• fraud prevention;
• maintaining essential website functions;
• remembering privacy choices; and
• enabling enquiry forms.

Strictly necessary cookies may operate without optional consent where permitted by law.

19.2 Preference and functionality cookies

These cookies remember selections such as:

• saved favourites;
• language or regional preferences;
• website settings; and
• previously selected options.

Disabling them may affect certain functionality.

19.3 Analytics and performance cookies

These cookies help Seven Yachts understand how visitors use the website.

They may collect information about pages visited, time spent, navigation paths, errors, device types and general usage patterns.

Where required, these cookies will remain disabled until consent is provided.

19.4 Advertising and marketing cookies

These cookies may be used to understand the effectiveness of marketing, measure campaigns or display more relevant content.

They may recognise a browser or device across different sessions or services.

Where required, these cookies will remain disabled until consent is provided.

19.5 Third-party content and social media technologies

Links, embedded content or integrations associated with social media and other external services may allow those providers to collect technical information.

Those providers control their own technologies and privacy practices.

20. Cookie Choices

Where non-essential cookies are used, the website should provide users with the ability to:

• accept all cookies;
• reject non-essential cookies; and
• manage cookie preferences.

Rejecting non-essential cookies should not prevent access to the main informational content of the website, although some optional functionality may be limited.

You may also manage cookies through your browser settings.

Deleting cookies may remove saved favourites and previously stored preferences.

Browser-based restrictions may not control every type of similar technology.

21. Do Not Track Signals

Some browsers offer a "Do Not Track" preference.

There is no universally adopted technical standard governing how websites must respond to these signals.

Seven Yachts may therefore manage privacy choices through its cookie preference system rather than relying solely on browser "Do Not Track" settings.

22. Social Media

The website may link to Seven Yachts' social media pages.

When you select a social media link or interact with a third-party platform, that platform may collect information about you.

Your use of those services is governed by their own terms and privacy policies.

Seven Yachts does not control the independent processing undertaken by social media providers.

23. External Communications Platforms

Seven Yachts may communicate through services such as WhatsApp and email.

These services may process metadata and message information in accordance with their own policies and technical infrastructure.

You should review the privacy settings and policies of any communication platform you choose to use.

Where you prefer not to use WhatsApp, you may contact Seven Yachts by email.

24. Legal Disclosure

Seven Yachts may disclose or retain personal information where reasonably necessary to:

• comply with applicable law;
• respond to a lawful request from a government, court, regulator or law enforcement authority;
• enforce contractual or legal rights;
• investigate fraud, security incidents or misuse;
• protect the safety, property and rights of Seven Yachts, its clients or another person;
• defend or pursue legal claims; or
• comply with professional advice or insurance requirements.

25. Business Transfers

Where Seven Yachts or its business is reorganised, sold, transferred, merged or acquired, personal information may be disclosed to advisers, prospective counterparties and the resulting organisation.

Any such disclosure will be limited to what is reasonably necessary and subject to appropriate confidentiality and legal requirements.

26. Changes to This Policy

Seven Yachts may update this Privacy and Cookie Policy to reflect changes in:

• law;
• technology;
• website functionality;
• business operations;
• service providers; or
• data-handling practices.

The current version will be published on the website.

Material changes may be communicated through the website or another appropriate channel where reasonably required.

27. Contacting Seven Yachts

Questions, concerns or privacy requests may be sent to:

Please provide sufficient information for Seven Yachts to understand and verify your request.

Seven Star Leisure Yachts & Boat Rental L.L.C.
Trading as Seven Yachts
Loft Offices 217
Dubai Media City
Dubai
United Arab Emirates
info@sevenyachts.com

28. Complaints

Where you have a concern about how Seven Yachts handles personal information, please contact info@sevenyachts.com first so that the matter can be reviewed.

Seven Yachts may request additional information to investigate the complaint and verify the identity of the person making it.

Nothing in this Policy limits any right to approach a competent authority where such a right exists under applicable law.